How does anyMaMa Membership work?
anyMaMa VIP Membership offer you 10% off to the original price for all products except for special promotion or on sales items. In order to qualify for our VIP Membership, you just need to spend more than HK$3,000 in a single purchase.
How do I contact customer service?
If you have a question that is not answered on our site, you can call our Customer Service hotline at (852) 5921-6011 or send an e-mail to firstname.lastname@example.org. In the unlikely event of Customer Care being unable to satisfy your request immediately, anyMaMa will endeavor to respond as soon as the issue has been thoroughly investigated.
What if I forgotten my password?
If you cannot remember your password, click on the 'SIGN IN' link at the very top of the homepage, and follow the FORGOTTEN PASSWORD instructions.
Where does anyMaMa get the products?
anyMaMa only deals with all authorized wholesalers/distributors for all products. We want to you to be a happy customer and worry free about the quality of the products. We select the best out of the best for you and your little one.
How soon can I get my order?
We endeavour to dispatch all orders as soon as the stocks are readily available. As some products we need to ship directly from overseas, extra time might be required as external factors may cause delays. You can always check with our customer service regarding the status of your order.
Is my personal information kept private?
HOW TO PROCEED IF YOU WISH TO RETURN FAULTY GOODS?
In order to facilitate the return of faulty items you must notify us by e-mailing us at email@example.com and follow the standard returns process as detailed above.
Faulty items will only be accepted if the goods are shipped to the customer damaged or there is a subsequent manufacturing fault within a period of 10 days after shipping. All items returned as faulty will be inspected and any items deemed to subject to fair wear and tear will not be accepted as faulty.
Exchanges are possible if the item is available. We can only exchange faulty items for the same item in the same size, subject to availability.
Where possible items may be repaired on request but only where such items are deemed faulty and repairable. Repairs do not come with any guarantees.